We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes on startup, even in safe mode

  • 4 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: cor-el

more options

Firefox just started crashing on startup, even in safe mode.

I also tried creating a new profile (which Firefox did let me do), but it crashed as soon as I tried to use the new profile.

The only way I could get it to start is by setting it to work offline, which obviously isn't very useful.

Here's a few crash IDs:

bp-d5fc34cb-2f6b-48ce-8327-ceb2c2151011 bp-e2667a62-9301-414c-894e-bd5fc2151011 bp-bce19f5e-30f5-47d8-8c48-8976b2151011

bp-c11bab84-69e6-4516-b3a5-8f50f2151011

The last ID is for is the first crash I got, which didn't happen on startup.

Firefox just started crashing on startup, even in safe mode. I also tried creating a new profile (which Firefox did let me do), but it crashed as soon as I tried to use the new profile. The only way I could get it to start is by setting it to work offline, which obviously isn't very useful. Here's a few crash IDs: bp-d5fc34cb-2f6b-48ce-8327-ceb2c2151011 bp-e2667a62-9301-414c-894e-bd5fc2151011 bp-bce19f5e-30f5-47d8-8c48-8976b2151011 bp-c11bab84-69e6-4516-b3a5-8f50f2151011 The last ID is for is the first crash I got, which didn't happen on startup.

選ばれた解決策

Thanks for the advice. I'm still not sure what was wrong, but a reboot of the computer has fixed it.

この回答をすべて読む 👍 1

すべての返信 (4)

more options

You can check for problems with current Shockwave Flash plugin versions and try this:

check for updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) disable hardware acceleration in the Flash plugin See also:

http://kb.mozillazine.org/Flash#Troubleshooting

more options

bp-d5fc34cb-2f6b-48ce-8327-ceb2c2151011 bp-e2667a62-9301-414c-894e-bd5fc2151011 bp-bce19f5e-30f5-47d8-8c48-8976b2151011

Signature UnionBorderBoxes

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++ bp- c11bab84-69e6-4516-b3a5-8f50f2151011

Signature UnionBorderBoxes

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

nvd3dum.dll = NVIDIA Windows Vista WDDM driver

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


If the above does not help,

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

選ばれた解決策

Thanks for the advice. I'm still not sure what was wrong, but a reboot of the computer has fixed it.

more options

Note that this might have been a hardware acceleration issue.