当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Why does Thunderbird have issues with many antivirus programs?

  • 1 件の返信
  • 3 人がこの問題に困っています
  • 3 回表示
  • 最後の返信者: Zenos

dchall
dchall
more options

Around Jan 18-20, 2015 I started having problems sending email. The first fix I found was to disable the mail shield of Avast. I disabled it permanently and that worked for the evening. The next day the same problem started again. I uninstalled Avast and reinstalled without the mail shield and other irrelevant portions to my needs. The same issues are still plaguing Thunderbird. After reading several articles I have learned that many antivirus programs create the same problems with Thunderbird. I do not buy into all the people who are claiming the problem is Avast when many other antivirus programs have the same conflict with Thunderbird.

My scenario started only after I used an HTML "mailto" link on a webpage.

Does anyone know of an antivirus that works with Thunderbird without all the issues?

Around Jan 18-20, 2015 I started having problems sending email. The first fix I found was to disable the mail shield of Avast. I disabled it permanently and that worked for the evening. The next day the same problem started again. I uninstalled Avast and reinstalled without the mail shield and other irrelevant portions to my needs. The same issues are still plaguing Thunderbird. After reading several articles I have learned that many antivirus programs create the same problems with Thunderbird. I do not buy into all the people who are claiming the problem is Avast when many other antivirus programs have the same conflict with Thunderbird. My scenario started only after I used an HTML "mailto" link on a webpage. Does anyone know of an antivirus that works with Thunderbird without all the issues?

すべての返信 (1)

Zenos
Zenos
more options

Have you enabled the option to allow antivirus programs access to your messages?

I think that a large part of the problem is that Thunderbird stores messages sequentially in a single "mbox" file and if an AV program sees something it doesn't like, it quarantines the file, meaning your whole folder (usually Inbox) goes AWOL. The setting I mention above allows each message to be scanned in isolation (and quarantined if appropriate) before it can be added to the file that represents a mail folder.

By and large, virii inside email messages are unable to do any harm. If you try to open or run an infected attachment, it should be picked up by your AV's runtime protection.