当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes

more options

When I click to open Firefox it never opens, it sends me directly to a Crash Report window. I have tried to hold down Options to start it in Safe Mode, and it still crashes upon startup.

Crash ID: bp-7f887b01-971f-4d5d-9772-262922160428

When I click to open Firefox it never opens, it sends me directly to a Crash Report window. I have tried to hold down Options to start it in Safe Mode, and it still crashes upon startup. Crash ID: bp-7f887b01-971f-4d5d-9772-262922160428

選ばれた解決策

Hi Instrumentalist, did this solution work for you or does the problem continue?

この回答をすべて読む 👍 0

すべての返信 (2)

more options

Sorry to hear about the crashes and thank you for the report. The "mmhk" program that shows up in the crash report just before Firefox crashes is associated with a program that many consider unwanted software. Could you check whether you have it:

These are the company's removal instructions for Mac -- I don't know how reliable they are:

Option 1

  1. Quit Firefox browsers for all user accounts on the machine.
  2. In Finder, select Applications, then PremierOpinion.
  3. Click on PremierOpinionUninstall.app. A window will appear asking you to enter a name and password to add a new helper tool.
  4. Use an Administrator user name and password and select Add Helper.
  5. Once Add Helper is clicked, the software is removed.

Option 2

  1. Quit all Firefox browsers for all user accounts on the machine.
  2. Locate the PremierOpinion folder in the Applications directory.
  3. Drag the PremierOpinion folder to the Trash.
  4. Enter the administrator name and password, then click "ok" to complete uninstall.

Other resources:

more options

選ばれた解決策

Hi Instrumentalist, did this solution work for you or does the problem continue?