Why does my browser keep crashing? Disabled all add-ons.
Just doing regular browsing on the internet. Keep getting the error message that Mozilla has crashed. I keep sending the crash report and you guys haven't fixed this problem yet. Have disabled "add-ons" like you keep recommending and it has NO affect on this condition. Here's the best part, when I get frustrated with this constant "crashing" error I switch to either Chrome or IE and those browsers work just fine. Even with my "add-ons" activated. Your Mozilla team needs to get on this problem or people are not going to put up with this ongoing nonsense.
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Report ID Date Submitted bp-68dea547-e0b2-416c-b48c-d0d002160512 5/12/2016 4:45 PM bp-5b192f93-9b21-4044-8732-b31ed2160512 5/12/2016 9:21 AM bp-8f1e2a3f-7f30-4ba9-b5b2-01fd42160512 5/12/2016 8:52 AM bp-48d4e897-0c80-4f51-b4bb-8414f2160512 5/12/2016 7:50 AM bp-fc5fcff8-8126-46c2-9ba6-6a0522160512 5/12/2016 7:04 AM aebd3efc-e39d-4f3d-bfc8-39e127dae2a9 5/11/2016 12:13 PM bp-0a22bc1d-d662-4ae3-aae8-c1cd42160511 5/11/2016 9:21 AM bp-ad2095ab-b39a-4638-aba0-4260a2160510 5/10/2016 10:58 AM bp-d7349148-9143-47dc-aeca-2c1f42160510 5/10/2016 7:57 AM bp-ace68690-8bc3-4624-b8e5-c199b2160510 5/10/2016 7:10 AM
Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.
http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor
To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration