当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

My password sync is not working

  • 1 件の返信
  • 2 人がこの問題に困っています
  • 11 回表示
  • 最後の返信者: guigs

more options

I had a PC desktop system power outage while using an app called BOX to sync local files with a web folder. When I recovered my system from the outage, my stored passwords are no longer showing up in "OPTIONS -> SECURITY -> SAVED LOGINS".

The "OPTIONS -> SYNC" tab shows me as logged into my account, and I've tried logging out and back in -- at which point I get a message saying my account will sync momentarily, but the passwords do not come back.

I have 2 other devices, both android, sync'd to this same account.

Short of typing in all my saved passwords manually, how do I get Firefox to repopulate the saved password logins list correctly?

Thanks!

I had a PC desktop system power outage while using an app called BOX to sync local files with a web folder. When I recovered my system from the outage, my stored passwords are no longer showing up in "OPTIONS -> SECURITY -> SAVED LOGINS". The "OPTIONS -> SYNC" tab shows me as logged into my account, and I've tried logging out and back in -- at which point I get a message saying my account will sync momentarily, but the passwords do not come back. I have 2 other devices, both android, sync'd to this same account. Short of typing in all my saved passwords manually, how do I get Firefox to repopulate the saved password logins list correctly? Thanks!

選ばれた解決策

Hollywood_shooter,

First, disconnect all of the devices from the sync account before the blank login files is synced across devices. Right Away.

Second, look for a profile folder or device that has a timestamp the logins from before they disappeared.

Look for this file in the profile folder on the desktop: key3.db and logins.json and see Profiles - Where Firefox stores your bookmarks, passwords and other user data

If none of these files have the logins, I am sorry, unless you have a local back up you will have to login again.

If you do find the file, replace it in a new profile and restart firefox Profile Manager - Create, remove or switch Firefox profiles

この回答をすべて読む 👍 0

すべての返信 (1)

more options

選ばれた解決策

Hollywood_shooter,

First, disconnect all of the devices from the sync account before the blank login files is synced across devices. Right Away.

Second, look for a profile folder or device that has a timestamp the logins from before they disappeared.

Look for this file in the profile folder on the desktop: key3.db and logins.json and see Profiles - Where Firefox stores your bookmarks, passwords and other user data

If none of these files have the logins, I am sorry, unless you have a local back up you will have to login again.

If you do find the file, replace it in a new profile and restart firefox Profile Manager - Create, remove or switch Firefox profiles