当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes

  • 7 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: FredMcD

more options

After updating to Windows 10 Firefox keeps crashing randomly. I've triend eveything from troubleshooting - fresh instalation, no addons, safe mode etc. - eventually firefox crashes. Here are 5 latest crashreports: bp-13063abc-1a21-4c0a-9a91-6d29e2160905 05.09.2016 16:23 bp-e01a4f40-ac17-4cdd-b306-dda412160903 03.09.2016 16:58 bp-d43e1e0e-4f33-4f80-9102-0b5282160902 02.09.2016 19:17 bp-3f3e5625-9d59-4c3a-9c3e-46fd02160831 31.08.2016 11:14 bp-0f69e745-2cab-42a7-bc52-f0a062160831 31.08.2016 08:58

After updating to Windows 10 Firefox keeps crashing randomly. I've triend eveything from troubleshooting - fresh instalation, no addons, safe mode etc. - eventually firefox crashes. Here are 5 latest crashreports: bp-13063abc-1a21-4c0a-9a91-6d29e2160905 05.09.2016 16:23 bp-e01a4f40-ac17-4cdd-b306-dda412160903 03.09.2016 16:58 bp-d43e1e0e-4f33-4f80-9102-0b5282160902 02.09.2016 19:17 bp-3f3e5625-9d59-4c3a-9c3e-46fd02160831 31.08.2016 11:14 bp-0f69e745-2cab-42a7-bc52-f0a062160831 31.08.2016 08:58

すべての返信 (7)

more options

Oh. And the hardware acceleration is off.

more options

Signature: js::ObjectGroup::sweep

mcbrwctl.dll = McAfee SiteAdvisor

ws2_32.dll = Windows Sockets

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1263916 NEW --- OOM crash in js::ObjectGroup::sweep

1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*)


Update/disable McAfee


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

There was a hint that with one of those Crash Signatures using the Sleep function could be a problem so if you normally use that function try without doing so and see if it improves at all.

I am afraid I did not see anything helpful to me in those Crash Signatures None of those were in safe mode, so it would be worth trying with plugins disabled and in Firefox's safe mode

  • Does that reduce the frequency of crashes ?
    • And could you post a couple of Crash IDs from such crashes.

It may produce a different crash signature that may be of more help in troubleshooting. I am afraid I am clutching at straws rather with this but it is probably also worth checking for malware using all the tools mentioned in this article


Forum Notes

  • Your Crash Reports

    1. bp-13063abc-1a21-4c0a-9a91-6d29e2160905
      bp-e01a4f40-ac17-4cdd-b306-dda412160903
      bp-d43e1e0e-4f33-4f80-9102-0b5282160902
    2. bp-3f3e5625-9d59-4c3a-9c3e-46fd02160831
    3. bp-0f69e745-2cab-42a7-bc52-f0a062160831
  • Crash signatures
    1. Firefox 48.0.2 Crash Report [@ js::ObjectGroup::sweep ]
    2. Firefox 48.0.2 Crash Report [@ js::TraceEdge<T> ]
    3. Firefox 48.0.2 Crash Report [@ js::FinishCompilation ]
  • Related bugs
    1. Bug 1263916 - OOM crash in js::ObjectGroup::sweep
      Bug 1112741 - crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*)
more options

After making sure that: McAfee is disabled, Graphics drivers are up to date, SFC didn't find anything, 3 different malware scanners didn't find anything (ESET, McAfee, AdwCleaner),

bp-e269d1d4-e5b7-42cb-9eea-e4ecf2160907 07.09.2016 20:23

I'm using same plugin setup on 3 machines. Only my main one is giving me problems. On windows 7, 8 and 8.1 everything was ok. Crashes started after Windows 10 update. I even made a fresh windows installation. i will try to catch one crash in safe mode.

more options

bp-e269d1d4-e5b7-42cb-9eea-e4ecf2160907

Signature: js::ObjectGroup::sweep

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

winmm.dll = Windows Multimedia

win32u.dll = Microsoft

ws2_32.dll = Windows Sockets

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1263916 NEW --- OOM crash in js::ObjectGroup::sweep

1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*)

more options

Ok. So it's probably the "sweep" function. But i don't know what it is. Maybe it's somehow related to touchpad gestures. So what do i do now? How do i turn it off? What can i try next?

more options

OOM (OutOfMemory) is also shown. Some Win 10 users have been having issues.

I've called for more help.