We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes

  • 4 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: pyramid14

more options

Firefox won't start. Attached is the crash report. I did a clean uninstall and reinstall but it still won't start. I'm running version 40.0.3 because that's the latest version that runs on XP service pack 3.

Firefox won't start. Attached is the crash report. I did a clean uninstall and reinstall but it still won't start. I'm running version 40.0.3 because that's the latest version that runs on XP service pack 3.

選ばれた解決策

すべての返信 (4)

more options

hi pyramid14, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US - xp sp3 is still supported!

more options

Thank you! Symantic had, indeed, done an update this morning. Version 48 loaded but a new question--I'd saved my default profile before uninstalling. How would I reclaim my (many) bookmarks.

Thank you again.

more options

選ばれた解決策

more options

Thank you. I've gotten everything back. I recall now that I stayed with Firefox 40.0 because a couple of years ago Norton was incompatible with v 41 so I'd prevented updates since then.

I'm now better off than I was.