当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

All of my folders and emails are gone?

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: christ1

more options

This morning I got up and checked my email. All was good. Deleted a few...sorted a few.

Standard morning-coffee routine.

A couple of hours later I came back...checked my email...or tried to...

Thunderbird started up and asked me to open a new email. When I said no I was shuffled off to a page about "Lightning" and told I could remove it from Thunderbird, which I did.

But when I proceeded with the mandatory Thunderbird re-start, Thunderbird came up with my email account but ALL of my folders and emails are gone.

I don't mean "greyed out" or condensed. Gone. I have tried everything from re-installing to manually checking all the settings.

I'm lost...and pretty pissed.

Can anyone help?

This morning I got up and checked my email. All was good. Deleted a few...sorted a few. Standard morning-coffee routine. A couple of hours later I came back...checked my email...or tried to... Thunderbird started up and asked me to open a new email. When I said no I was shuffled off to a page about "Lightning" and told I could remove it from Thunderbird, which I did. But when I proceeded with the mandatory Thunderbird re-start, Thunderbird came up with my email account but ALL of my folders and emails are gone. I don't mean "greyed out" or condensed. Gone. I have tried everything from re-installing to manually checking all the settings. I'm lost...and pretty pissed. Can anyone help?

すべての返信 (1)

more options

At the top right of the Thunderbird window, click the menu button > Options > Account Settings > Server Settings.

At the bottom of the right pane is a field 'Local directory'. What's in there? Please post the entire path.

What is your anti-virus software?