当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Very slow deleting some messages

  • 9 件の返信
  • 2 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: christ1

more options

When deleting unwanted messages Thunderbird takes up-to two minutes to delete them, other messages delete immediately. The messages that take two minutes are from several senders but not all of their messages take so long. When it is trying to delete the message I get the message ‘not responding’.

I have seen the other users get the same issue with all of their messages, but mine is only on some, not all.

Can anyone help.

When deleting unwanted messages Thunderbird takes up-to two minutes to delete them, other messages delete immediately. The messages that take two minutes are from several senders but not all of their messages take so long. When it is trying to delete the message I get the message ‘not responding’. I have seen the other users get the same issue with all of their messages, but mine is only on some, not all. Can anyone help.

すべての返信 (9)

more options

What is your anti-virus software?

more options

I have Avast which I have been using for several years.

more options

As general suggestions wrt anti-virus software:

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

Also see https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST

more options

Hi Christ1

I am afraid that has not worked, although I don’t like the idea of leaving my email open to attacks.

more options

You'd need to be a little more specific about what hasn't worked.

more options

As I said some of my emails take up to 2 minutes to delete, this does not happen on all message and it does not happen on all those message that come from the same sender i.e. I can delete one message from ebay and it will delete straight away, then others will take 2 minutes to delete. This does happen on messages from other senders. More than that I cannot say.

more options

Let me rephrase the question. What changes did you make to remedy the problem, even if those changes didn't fix it (yet)?

more options

Hi Chris1

I did the following: I disconnected File System Shield, to stop real time scanning Disconnected Mail Shield Disconnected all add-ons within Thunderbird and Firefox Stopped my anti-spyware (Superantispware) from running Stopped Avast from running

Hope this is what you want

Thanks Jules

more options
I disconnected File System Shield, to stop real time scanning

You haven't been asked to do that, and it isn't recommended by any means.

Disconnected all add-ons within Thunderbird and Firefox

Again, you haven't been asked to disable all add-ons.

Stopped my anti-spyware (Superantispware) from running Stopped Avast from running

In general it isn't recommended to run multiple real-time scanners simultaneously.

Please read again the instructions given above. https://support.mozilla.org/en-US/questions/1148345#answer-939609

If you're having difficulties to implement them, please ask in an Avast forum.

To verify whether anti-virus software is the culprit, the only reliable way is to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?