当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Automatic Version Update failure

  • 3 件の返信
  • 2 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: AliceWyman

Tammy
Tammy
more options

I receive the following:

"The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again.

I have only one copy of Firefox (Version 50) installed on my laptop. No issues w/ my desktop.

Afraid to "refresh" Firefox and loose extensions, etc.

Suggestions please?

I receive the following: "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again. I have only one copy of Firefox (Version 50) installed on my laptop. No issues w/ my desktop. Afraid to "refresh" Firefox and loose extensions, etc. Suggestions please?

選ばれた解決策

Were you able to update Firefox? See Update Firefox to the latest release.

この回答をすべて読む 👍 1

すべての返信 (3)

FredMcD
FredMcD
more options

A security update just came out.

Try closing Firefox by Menu > File > Exit.

guigs
guigs
more options

A Refresh will put the data in a folder on your Desktop called "Old Firefox Data" and there are steps to put that stuff back: Recovering important data from an old profile

As for the updates, please first close Firefox in the Activity Monitor or Task Manager etc. Start Firefox and then try the update one more time. There was a new update sent out today 50.0.2.

AliceWyman
AliceWyman
  • Moderator
more options

選ばれた解決策

Were you able to update Firefox? See Update Firefox to the latest release.