当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

All my emails are missing from end August to start December

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 4 回表示
  • 最後の返信者: christ1

more options

All my emails from the end of August 2016 to the start of December 2016 are missing i.e. Inbox, Sent, Trash, Drafts etc. I think I clicked to "Archive" at one stage without fully knowing what that meant. If they are archived, can I access them? If not is there any way I can get them back? I recently lost everything on my computer, but got it most of it back, but I do not think that was the cause, as I have Thunderbird on my laptop and tablet too & the same emails are missing in those places as well. It is the emails for the month of November I particularly want back.

All my emails from the end of August 2016 to the start of December 2016 are missing i.e. Inbox, Sent, Trash, Drafts etc. I think I clicked to "Archive" at one stage without fully knowing what that meant. If they are archived, can I access them? If not is there any way I can get them back? I recently lost everything on my computer, but got it most of it back, but I do not think that was the cause, as I have Thunderbird on my laptop and tablet too & the same emails are missing in those places as well. It is the emails for the month of November I particularly want back.

すべての返信 (1)

more options

Wrt archiving see https://support.mozilla.org/kb/archived-messages

Beyond that: http://kb.mozillazine.org/Disappearing_mail

I have Thunderbird on my laptop and tablet too & the same emails are missing in those places as well.

That is the expected behavior when your account is set up as IMAP on all devices, and messages are removed from the server on one device. The result is mirrored to all other devices.

I recently lost everything on my computer

Then you hopefully learned from that incident and now create backups of your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile