当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Thunderbird upgrade doesn't seem to have completed

  • 2 件の返信
  • 5 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Tizzie

Tizzie
Tizzie
more options

I attempted to upgrade to Thunderbird version 52.1.1 but this seems to have failed. It prompted for a reboot, which I did. But now the icon is showing as the setup icon, and when I click on it it prompts for the reboot again. I checked in task manager and there no thunderbird processes running. I have also tried to reinstall the program but it still prompts for a reboot to complete the previous install.

Can anyone help please? It's driving me mad!

I attempted to upgrade to Thunderbird version 52.1.1 but this seems to have failed. It prompted for a reboot, which I did. But now the icon is showing as the setup icon, and when I click on it it prompts for the reboot again. I checked in task manager and there no thunderbird processes running. I have also tried to reinstall the program but it still prompts for a reboot to complete the previous install. Can anyone help please? It's driving me mad!

すべての返信 (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

rather weird in that Thunderbird DOES NOT REQUIRE A REBOOT to install. I would be inclined to think there may have been an issue with the install before the Thunderbird update, what ever that was.

But go to getthunderbird.com download a fresh copy and install it and see if that works better for you.

Tizzie
Tizzie 質問者
more options

Trying to reInstall had no effect except throwing up the message again. Uninstalling was just the same. In the end I renamed the Thunderbird folder under Program files and tried installing again (after deleting the parent.lock file from the data folder) which seems to have fixed the problem.

Now I'm wondering whether the install had in fact worked, but perhaps there was a flag somewhere that hadn't been reset when I rebooted, which was stopping me from getting any further.