当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Can't play HTML5 videos on Amazon Video?

  • 2 件の返信
  • 1 人がこの問題に困っています
  • 37 回表示
  • 最後の返信者: cor-el

more options

Trying to play a video on Amazon, I get the following message:

Microsoft Silverlight is not installed Install the free Silverlight plug-in; it will just take a minute. Please refresh this page when the installation completes. If you have issues after installing, restart your browser and try again. If the issue persists, try using our new HTML5 video player on Chrome, Internet Explorer 11 on Windows 8.1 or later, Microsoft Edge or Opera.

If I'm reading this correctly, Amazon can play videos natively in the latest versions of Chrome, IE, Edge, or Opera, but requires an extra plug-in (Silverlight) to work in Firefox. Is that right? Is there something wrong with FF? Or something wrong with Amazon?

If it makes a difference, I'm running FF 53.0.3. And the video played just fine once I installed Silverlight.

Trying to play a video on Amazon, I get the following message: Microsoft Silverlight is not installed Install the free Silverlight plug-in; it will just take a minute. Please refresh this page when the installation completes. If you have issues after installing, restart your browser and try again. If the issue persists, try using our new HTML5 video player on Chrome, Internet Explorer 11 on Windows 8.1 or later, Microsoft Edge or Opera. If I'm reading this correctly, Amazon can play videos natively in the latest versions of Chrome, IE, Edge, or Opera, but requires an extra plug-in (Silverlight) to work in Firefox. Is that right? Is there something wrong with FF? Or something wrong with Amazon? If it makes a difference, I'm running FF 53.0.3. And the video played just fine once I installed Silverlight.

すべての返信 (2)

more options

Firefox v52+ disables all plugins except for Flash Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work? {web link}

Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

more options

Maybe Silverlight is used for extra features and not needed to play the videos.

Can't you bypass this message?

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?