当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Cant install firefox from setup stub or english full installer (exe).

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Scribe

more options

When trying to re-install after un-install, download stub installer gets to end of download. I choose run, it tries to install and freezes when starting the extraction.

Similar also happens when I download the english installer exe file. It started when my wife interrupted an update that was underway. I don't know at what stage the update was interrupted. Can anyone help?

When trying to re-install after un-install, download stub installer gets to end of download. I choose run, it tries to install and freezes when starting the extraction. Similar also happens when I download the english installer exe file. It started when my wife interrupted an update that was underway. I don't know at what stage the update was interrupted. Can anyone help?

選ばれた解決策

Hi, try completely uninstalling - Uninstall Firefox from your computer - you do not need to remove your Profile - under the heading 'Remove user data and settings.'

Now download from https://www.mozilla.org/en-US/firefox/all/

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

この回答をすべて読む 👍 0

すべての返信 (1)

more options

選ばれた解決策

Hi, try completely uninstalling - Uninstall Firefox from your computer - you do not need to remove your Profile - under the heading 'Remove user data and settings.'

Now download from https://www.mozilla.org/en-US/firefox/all/

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!