当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Profile not accessible after closing browser

  • 7 件の返信
  • 1 人がこの問題に困っています
  • 7 回表示
  • 最後の返信者: philipp

more options

Hey, so I've had this problem, after installing the most recent Mozilla Firefox, the 57.0 on my Laptop, I've had this problem with the profile, I've looked around for a solution and the only thing I did find was the one with deleting your profile, I did that, but next time I've closed my browser it just happened again. Each time I close it down, it just repeats, it's rather annoying to go to %appdata% each time and remove the profile after each time. I'm running Windows 10 and the problem occured after I started running Firefox on the newest release, the 57.0. Just to make it clear, the browser runs as usual, it's just the fact that I have to fix it each time I close down Firefox.

Hey, so I've had this problem, after installing the most recent Mozilla Firefox, the 57.0 on my Laptop, I've had this problem with the profile, I've looked around for a solution and the only thing I did find was the one with deleting your profile, I did that, but next time I've closed my browser it just happened again. Each time I close it down, it just repeats, it's rather annoying to go to %appdata% each time and remove the profile after each time. I'm running Windows 10 and the problem occured after I started running Firefox on the newest release, the 57.0. Just to make it clear, the browser runs as usual, it's just the fact that I have to fix it each time I close down Firefox.

すべての返信 (7)

more options

hi, we are tracking a problem with the same symptoms that would affect users with non-latin characters in their windows usernames. would this apply to you as well?

more options

Yup, it would apply.

more options

ok, it's https://bugzilla.mozilla.org/show_bug.cgi?id=1418325 then. afaik there's no workaround yet :-/

more options

I just changed my windows name to something with only latin letters, it didn't solve the problem, would a reinstall do anything?

more options

changing a name after the fact wouldn't work, as the pathname C:\Users\<username>\... that firefox relies on doesn't change. can you see if a portable version of firefox that is placed in a folder on the C:\ drive on your device can be started successfully?: https://portableapps.com/apps/internet/firefox_portable

more options

Tried the portable version of firefox, it's the same problem, the profile is missing, sorry for the alte reply.

more options

hi again, i think we have fixed this issue now with the updated firefox 57.0.1 which is available through https://www.mozilla.org/en-US/firefox/all/