We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

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  • 最後の返信者: Paul

NRABFF
NRABFF
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Greetings, I have donated to your quest to be the best. However, I have not loaded your mobile or desktop app due to the lack of customer service on your mobile site. Many people (I assume they are loyal customers) are asking about issues with the mobile site and are not receiving any response what so ever. I personally think a mobile site is the extension of the main site and as I read the complaints not 1 of 40 had a response. That is unprofessional and unexeptable to me and I'm sure most non yet customers. Thank you.

Greetings, I have donated to your quest to be the best. However, I have not loaded your mobile or desktop app due to the lack of customer service on your mobile site. Many people (I assume they are loyal customers) are asking about issues with the mobile site and are not receiving any response what so ever. I personally think a mobile site is the extension of the main site and as I read the complaints not 1 of 40 had a response. That is unprofessional and unexeptable to me and I'm sure most non yet customers. Thank you.

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Paul
Paul
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Hi

Thank you for your donation, we really do appreciate it. We have done so much, but there is still so much to do to make the web a better place for everyone.

Which mobile site do you mean? I would be happy to look into this for you. If you mean this support forum, please appreciate that virtually all of us are volunteer contributors so it can be a challenge to answer all questions and to do so swiftly.

If you have a specific issue with Firefox for Android, I would be happy to look into it for you.