We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

My bookmarks disappeared after using "refresh" -I HAVE to get them back.

  • 2 件の返信
  • 2 人がこの問題に困っています
  • 14 回表示
  • 最後の返信者: cor-el

katy.lounsbury
katy.lounsbury
more options

My computer was running slow. Firefox recommends "refresh" and promised that it wouldn't delete my bookmarks or passwords. now it's all gone. I tried following the suggestion in a prior thread to restore them from the old backups folder on my desktop. That folder contained no files at all. So I tried restoring from prior backups (yesterday and frequently in the days/weeks prior) those backups show in a backup list. When I try restoring that way, I get a message "unable to process the backup file." How do I get them back? I store all kinds of important information on my bookmarks and I really need to get them back.

My computer was running slow. Firefox recommends "refresh" and promised that it wouldn't delete my bookmarks or passwords. now it's all gone. I tried following the suggestion in a prior thread to restore them from the old backups folder on my desktop. That folder contained no files at all. So I tried restoring from prior backups (yesterday and frequently in the days/weeks prior) those backups show in a backup list. When I try restoring that way, I get a message "unable to process the backup file." How do I get them back? I store all kinds of important information on my bookmarks and I really need to get them back.

すべての返信 (2)

Tomatoshadow2
Tomatoshadow2
more options

See this article please. https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.