当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Locked out of mozilla account and no longer have access to my primary email address

  • 5 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: the-edmeister

more options

Hi there - I just left my job and thus no longer have access to my old primary email address account and no longer have access to my laptop upon which all my bookmarks etc were stored.

When I log into Mozilla it is sending a verification email to my primary account (which I don't have access to) although I do have the correct password.

Can anyone remove the need for the verification email being sent and allow me to login as I have a lifetime of bookmarks I would like to have saved.

My original email is "alessandro@za.ibm.com' ....

thank you Alessandro

Hi there - I just left my job and thus no longer have access to my old primary email address account and no longer have access to my laptop upon which all my bookmarks etc were stored. When I log into Mozilla it is sending a verification email to my primary account (which I don't have access to) although I do have the correct password. Can anyone remove the need for the verification email being sent and allow me to login as I have a lifetime of bookmarks I would like to have saved. My original email is "alessandro@za.ibm.com' .... thank you Alessandro

すべての返信 (5)

more options

Hi please edit out your email address before a spambot gets it or a troll in the public forum does.

What you ask for is impossible to do. It is a security feature which you agreed to when you signed up. I would suggest you talk to your previous employer or have a lawyer talk to them.

G'luck.

more options
more options

alex.vignazia said

When I log into Mozilla it is sending a verification email to my primary account (which I don't have access to) although I do have the correct password. Can anyone remove the need for the verification email being sent and allow me to login as I have a lifetime of bookmarks I would like to have saved.

Sorry, that can't be changed now. Users can add a secondary email address, but that needs to be done before losing access the the primary email address.

As far as losing a "lifetime of bookmarks", what about other devices that are connected to that Sync account? Your data should be on those devices.

And if your work laptop was the only device you had connected to Sync, you weren't using Sync correctly. Sync isn't a "cloud" for data storage from a solitary device; Sync was created to "synchronize" Firefox user data across multiple devices continuously.

more options

Thanks for the suggestion - but unfortunately not - I did not have it logged in on any other device as I use Chrome principally on other / older laptops and devices

more options

alex.vignazia said

Thanks for the suggestion - but unfortunately not - I did not have it logged in on any other device as I use Chrome principally on other / older laptops and devices

Sync is intended to be used to synchronize Firefox data across multiple devices, not as a "cloud medium" for storage of Firefox data or as a "backup medium".