I get a request denied message when signing on to my banking site
For the past 4-5 days I receive a request denied message when attempting to sign on to online banking. I have found a certificate issued by digicert that expires in 2020. I am unable to find any information that will assist me . I have tried different browsers and get the same result. I have contacted Geek Squad ( no help) and my bank (no help).
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HI, having the exact error message would be of great help.
There is security software like Avast/AVG, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.
- https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
- https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites
- https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
- https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
- http://kb.mozillazine.org/Error_loading_websites
- https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER
If you run one of the security programs listed above you may need to visit their community forum for a work around.
Please let us know if this solved your issue or if need further assistance.
This maybe another solution : One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature:
A request denied response doesn't seem related to a certificate issue.
You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").
Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.
You can't recover from this 'forget' unless you have a backup of involved files.
If you revisit a 'forgotten' website then data from that website will be saved once again.
It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily or boot in Windows Safe Mode with network support to see if that makes a difference.