Separate Security Issue, please update your Flash 27.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: 30.0.0.154 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only> Might not be able to help you recover that stuff. Are you logging into your account and nothing is there, is that correct .... Will Look at the Crash you say you had please In the address bar, Copy=Paste about:crashes<enter>. Note: If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report ''including the'' '''BP-''' . Using your mouse, mark the most recent '''5''' crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in. Please look here for a 2nd Profile Folder if 2 see if you have a older Profile *https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data Let us know what you find.