当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I can't sign into my Firefox account.

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 8 回表示
  • 最後の返信者: WestEnd

more options

I have two factor authentication enabled and the codes the my two-factor app gives me do not work and the backup codes I saved when I set it up do not work. I'm pretty disappointed I haven't been able to find a customer support email to help deal with this.

I have two factor authentication enabled and the codes the my two-factor app gives me do not work and the backup codes I saved when I set it up do not work. I'm pretty disappointed I haven't been able to find a customer support email to help deal with this.

すべての返信 (1)

more options

Are you sure your security software isn't blocking the verification to access the site? And what does the error say? Screenshot of it?