当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I had an account, account no longer found?

  • 4 件の返信
  • 1 人がこの問題に困っています
  • 2 回表示
  • 最後の返信者: FredMcD

more options

I had an account, account no longer found?

When I try to login, says user not recognised.

I have a (sync/recovery?) code looks like.... x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

but nowhere to put it in.

Any advice / help would be appreciated.

I had an account, account no longer found? When I try to login, says user not recognised. I have a (sync/recovery?) code looks like.... x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx but nowhere to put it in. Any advice / help would be appreciated.

すべての返信 (4)

more options

Is the account recently made, or an old account you have not used for a while?

Are you talking about sync, or something else?

more options

Sounds that this is an account created on a previous version of Sync. The currently used Sync 1.5 version uses a Firefox Account and no longer uses a separate recovery key, but uses a key derived from the password. You will have to create a new sync account.

See also:

この投稿は cor-el により に変更されました

more options

Hello

Thanks for the replies.

I was referring to a bookmarks sync tool on the browser.


By the sounds of what you say its an old sync system.

I guess I used the sync/share system 3-4 years ago, and I guess that is now obsolete.

Oh well ho hum.

more options

You can always set up a new account at

Type about:accounts<enter> in the address bar. [v57+] https://accounts.firefox.com/settings