当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Windows just performed an update 6/12/2019 and my bookmarks are gone. Does Firefox do backups or was I suppose to be doing it?

  • 3 件の返信
  • 1 人がこの問題に困っています
  • 3 回表示
  • 最後の返信者: Doris001

more options

Is all hope lost? I assumed Firefox performed backups for bookmarks. Was I suppose to do this? Microsoft forced an update on my computer and Firefox bookmarks are gone. Other apps are in a similar condition.

Is all hope lost? I assumed Firefox performed backups for bookmarks. Was I suppose to do this? Microsoft forced an update on my computer and Firefox bookmarks are gone. Other apps are in a similar condition.

選ばれた解決策

After re-reading your question: did Windows do one of those really major updates that might have moved your data to a folder named

C:\Windows.old

If you see that folder, before exploring further, please turn on viewing of hidden files and folders:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

The try to find:

C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles

Do you have anything there?

この回答をすべて読む 👍 1

すべての返信 (3)

more options

Sorry to hear about this problem -- all hope is not lost.

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your bookmarks, could you check whether any recent backups are available through the Restore menu. This article will get you there: Restore bookmarks from backup or move them to another computer.

Anything so far?

more options

選ばれた解決策

After re-reading your question: did Windows do one of those really major updates that might have moved your data to a folder named

C:\Windows.old

If you see that folder, before exploring further, please turn on viewing of hidden files and folders:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

The try to find:

C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles

Do you have anything there?

more options

Problem solved thanks for the help.