当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Browser Highjack

more options

I am a blogger and while doing some work in Firefox browser my browser automatically opens some unwanted pages. While doing some research in the profile setting, I found some codes in profile config. setting. I am keeping only one default browser " 43xkzuc9" but another one also there(c1z1xvoz). I suspect that may be the reason. Kindly somebody help me to resolve the issue. I am copy pasting the code found in the profile configuration setting below.

[Install308046B0AF4A39CB] Default=Profiles/43xkzuc9.default-release Locked=1

[Profile1] Name=default IsRelative=1 Path=Profiles/c1z1xvoz.default Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/43xkzuc9.default-release

[General] StartWithLastProfile=1 Version=2

Thanks in advance,

Rajkumar

I am a blogger and while doing some work in Firefox browser my browser automatically opens some unwanted pages. While doing some research in the profile setting, I found some codes in profile config. setting. I am keeping only one default browser " 43xkzuc9" but another one also there(c1z1xvoz). I suspect that may be the reason. Kindly somebody help me to resolve the issue. I am copy pasting the code found in the profile configuration setting below. [Install308046B0AF4A39CB] Default=Profiles/43xkzuc9.default-release Locked=1 [Profile1] Name=default IsRelative=1 Path=Profiles/c1z1xvoz.default Default=1 [Profile0] Name=default-release IsRelative=1 Path=Profiles/43xkzuc9.default-release [General] StartWithLastProfile=1 Version=2 Thanks in advance, Rajkumar

選ばれた解決策

Hi Rajkumar, Your profile information looks usual. This thread might help explain better: Firefox create too much profiles. https://support.mozilla.org/en-US/questions/1262122

In regard to opening unwanted pages, this could be caused by an add-on that you have installed or it could be caused by a malware infection on your computer.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Safety Scanner https://docs.microsoft.com/en-us/windows/security/ threat-protection/intelligence/safety-scanner-download

MalwareBytes Anti-Malware https://www.malwarebytes.com/premium/

Anti-Rootkit Utility - TDSSKiller https://www.bleepingcomputer.com/download/tdsskiller/

MalwareBytes AdwCleaner https://www.malwarebytes.com/adwcleaner/

ESET Online Scanner https://www.eset.com/us/home/online-scanner/


There are also extensions available to help protect against malware, such as:

Malwarebytes Browser Guard https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

Further information can be found in the Troubleshoot Firefox issues caused by malware article: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

If that doesn't fix the issue, try running Firefox in it's Safe Mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode to see if the issue goes away. If it does, it's likely caused by an add-on, so you will need to use trial and error to determine the culprit.

Hope this helps.

この回答をすべて読む 👍 0

すべての返信 (1)

more options

選ばれた解決策

Hi Rajkumar, Your profile information looks usual. This thread might help explain better: Firefox create too much profiles. https://support.mozilla.org/en-US/questions/1262122

In regard to opening unwanted pages, this could be caused by an add-on that you have installed or it could be caused by a malware infection on your computer.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Safety Scanner https://docs.microsoft.com/en-us/windows/security/ threat-protection/intelligence/safety-scanner-download

MalwareBytes Anti-Malware https://www.malwarebytes.com/premium/

Anti-Rootkit Utility - TDSSKiller https://www.bleepingcomputer.com/download/tdsskiller/

MalwareBytes AdwCleaner https://www.malwarebytes.com/adwcleaner/

ESET Online Scanner https://www.eset.com/us/home/online-scanner/


There are also extensions available to help protect against malware, such as:

Malwarebytes Browser Guard https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

Further information can be found in the Troubleshoot Firefox issues caused by malware article: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

If that doesn't fix the issue, try running Firefox in it's Safe Mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode to see if the issue goes away. If it does, it's likely caused by an add-on, so you will need to use trial and error to determine the culprit.

Hope this helps.