Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

If the data is too big, do not worry. It's the top part we need to look at.

This will show us your system details. No Personal Information Is Collected.

Thanks for your reply. I could launch Firefox, but I had to create a new profile.

Here the data:

Infurmaziuns da basa

Num: Firefox Versiun: 73.0 ID dal build: 20200207195153 Chanal d'actualisaziuns: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0 OS: Windows_NT 10.0 Process launcher: Deactivà cun forza Fanestras da plirs process: 1/1 Activà tenor standard Process a distanza: 5 Directivas d'interpresa: Inactiv Clav dal servetsch da localisaziun da Google: Chattà Clav dal servetsch Google Safebrowsing: Chattà Clav dal servetsch da posiziun da Mozilla: Chattà Modus privat: true

Annunzias da collaps dals ultims 3 dis

Funcziunalitads da Firefox

Num: DoH Roll-Out Versiun: 1.3.0 ID: doh-rollout@mozilla.org

Num: Firefox Screenshots Versiun: 39.0.0 ID: screenshots@mozilla.org

Num: Form Autofill Versiun: 1.0 ID: formautofill@mozilla.org

Num: Web Compat Versiun: 7.0.0 ID: webcompat@mozilla.org

Num: WebCompat Reporter Versiun: 1.1.0 ID: webcompat-reporter@mozilla.org

Process a distanza

Tip: Cuntegn dal web Dumber: 4 / 8

Tip: Extensiun Dumber: 1

Extensiuns

Num: Bing Versiun: 1.1 Activà: true ID: bing@search.mozilla.org

Num: DuckDuckGo Versiun: 1.0 Activà: true ID: ddg@search.mozilla.org

Num: eBay Versiun: 1.0 Activà: true ID: ebay@search.mozilla.org

Num: Google Versiun: 1.0 Activà: true ID: google@search.mozilla.org

Num: LEO Eng-Deu Versiun: 1.0 Activà: true ID: leo_ende_de@search.mozilla.org

Num: Wikipedia (rm) Versiun: 1.0 Activà: true ID: wikipedia@search.mozilla.org

Software da segirezza

Tip: Windows Defender Antivirus

Tip:

Tip: Windows-Firewall

Grafica

Funcziuns Compositing: Basic Zoom asincron: input da la rodina activà; trav da defilar per tutgar activada; tastatura activada; scrollar automatic activà Driver WebGL 1 - Infurmaziuns WSI: - Driver WebGL 1 - Visualisader: WebGL is currently disabled. Driver WebGL 1 - Versiun: - Driver WebGL 1 - Extensiuns: - WebGL 1 - Extensiuns: - Driver WebGL 2 - Infurmaziuns WSI: - Driver WebGL 2 - Visualisader: WebGL is currently disabled. Driver WebGL 2 - Versiun: - Driver WebGL 2 - Extensiuns: - WebGL 2 - Extensiuns: - Finamira per frequenza da maletgs: 60 DirectWrite: true (10.0.18362.476) GPU #1 Activ: Gea Descripziun: Intel(R) UHD Graphics 620 ID dal vendider: 0x8086 ID da l'apparat: 0x3ea0 Versiun dal driver: 26.20.100.7262 Data dal driver: 9-25-2019 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 ID dal subsys: 08b81028 RAM: 0 GPU #2 Activ: Na RAM: 0 Diagnostica AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none CMSOutputProfile: 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Display0: 1920x1080@60Hz DisplayCount: 1 Parameters da ClearType: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Protocol da decisiuns HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: blocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_QUALIFIED: blocked-release-channel-battery by env: Release channel and battery WEBRENDER_COMPOSITOR: disabled by default: Disabled by default unavailable by runtime: No DirectComposition usage OMTP: blocked by runtime: OMTP blocked by safe-mode WEBGPU: disabled by default: Disabled by default

Multimedia

Backend dad audio: wasapi Maximum da chanals: 2 Frequenza da scannar preferida: 48000 Apparats da sortida Num: Gruppa

Speakers/Headphones (Realtek(R) Audio): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102808B8&REV_1000\4&14e2b2ca&0&0001 Apparats d'entrada Num: Gruppa

Stereo Mix (Realtek(R) Audio): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102808B8&REV_1000\4&14e2b2ca&0&0001

Jack Mic (Realtek(R) Audio): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102808B8&REV_1000\4&14e2b2ca&0&0001 Microphone Array (Realtek(R) Audio): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102808B8&REV_1000\4&14e2b2ca&0&0001

Percurrer la banca da datas

Impurtantas preferenzas modifitgadas

browser.cache.disk.amount_written: 10272 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.contentblocking.category: standard browser.startup.homepage_override.buildID: 20200207195153 browser.startup.homepage_override.mstone: 73.0 browser.urlbar.placeholderName: Google dom.push.userAgentID: c85b6b4976b349c99d369ad3387b7695 extensions.lastAppVersion: 73.0 idle.lastDailyNotification: 1585645196 layers.mlgpu.sanity-test-failed: false

psr3 said

Num: Firefox
Versiun: 73.0

Your system seems to have two different versions of Firefox installed. Some long-time users have reported that their 64-bit Firefox upgrade installed under the 64-bit path instead of replacing the old version on the 32-bit path. Thus you can find both of these:

• C:\Program Files\Mozilla Firefox\firefox.exe => newer
• C:\Program Files (x86)\Mozilla Firefox\firefox.exe => older

Do you see that on yours?

Before removing or modifying anything, if you have Microsoft Office installed on your system, switch your Windows-level default browser to a different browser such as Internet Explorer. (This is necessary to avoid Office being confused when your default browser is removed.)

Thank you very much for your help and sorry for not replying until now. It turned out the administrator didn't deploy properly Firefox. Is there a step-by-step guide explaining the deployment with Microsoft Intune? That would be very helpful.

(The administrator blames Firefox because it doesn't use a proper MSI, but only a wrapper around the exe-file. He says my problem is related to the MSI-problem described in https://bugzilla.mozilla.org/show_bug.cgi?id=1505436 )

Hi psr3, I'm not familiar with Microsoft Intune. There is a mailing list for enterprise IT where they might find the answers or pose a new question:

https://mail.mozilla.org/listinfo/enterprise

There's also a separate forum here -- new question form:

https://support.mozilla.org/questions/new/firefox-enterprise/deploy-firefox-for-enterprise