当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

appdata local mozilla firefox Profiles installer archive is corrupted & 42125 zip archive is corrupted

  • 5 件の返信
  • 1 人がこの問題に困っています
  • 10 回表示
  • 最後の返信者: FredMcD

more options

Version 76.0.1, 64 bit,Windows 8.1, running boot time scan with Avast free, shows several reports of mozilla firefox installer archive and zip archive corrupted, what does this mean and how do I resolve these issues so that those messages go away.

Version 76.0.1, 64 bit,Windows 8.1, running boot time scan with Avast free, shows several reports of mozilla firefox installer archive and zip archive corrupted, what does this mean and how do I resolve these issues so that those messages go away.

すべての返信 (5)

more options

If you find a corrupt file, the best thing to do is to remove those and get a fresh download from their website. If the file is something an installer placed, remove all program files and get the current installer.

more options

I am not an IT person, I have no idea how to remove the corrupt file, that is why I put the request on here, so, you say "if you find a corrupt file, the best thing to do is to remove those and get a fresh download from their website"

The corrupt files are mozilla firefox installer archive and zip archive corrupted (see attached) they show up on an anti virus scan, there is no option to remove them.

so, how do I remove them, are you saying that if I uninstall mozilla firefox and download and install a new version those entries will disappear?

more options

The three files you showed are part of a user profile.
What program is showing this? Can you provide a full list of the report?

more options

The corrupt files are 'mozilla firefox installer archive' and 'zip archive corrupted' (as in the screenshot attached above) they show up on a boot-time scan run in Avast Anti Virus.

I uninstalled Firefox, ran the Avast boot-time scan and the corrupt files still showed up.

I installed Firefox, ran the Avast boot-time scan and the corrupt files still showed up.

All the info that I have is in the screenshot attached above, it was from a photo of the pc screen as the Avast boot-time scan was running.

more options

FredMcD said

The three files you showed are part of a user profile.

Note: Firefox comes in three or more folders on all computers.
They are;

Maintenance: (Programs Folder) <Windows Only>
Firefox itself: (Programs Folder)
And two folders in the profile of each user on the computer
for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.
+++++++++++++++++++++++++++++++++++++++++
Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.