We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Getting "Unable to deliver email" error when trying to reset password.

  • 2 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: cor-el

more options

Hello everyone, I hope this finds you healthy and safe! Thank you in advance for your help, it's much appreciated. I'm configuring a new computer that will replace my current one and while installing Firefox and turning on sync on the new computer I realized I forgot my Firefox account password and have been trying to reset it but I run into a funny issue. I go to the "forgot password" link and add my email address to get the "password reset" email which I do get. When I click on the link in the email, it takes me to the page where I can then enter my new password and then click on the "reset Password" button. I then enter my new password but when I click on the "Reset Password" button I get the error "Unable to deliver email". This is where I'm stuck. I cannot reset the password because it won't go passed the error. I've attached an image of what I get. Thanks again for your help, it's appreciated.

Hello everyone, I hope this finds you healthy and safe! Thank you in advance for your help, it's much appreciated. I'm configuring a new computer that will replace my current one and while installing Firefox and turning on sync on the new computer I realized I forgot my Firefox account password and have been trying to reset it but I run into a funny issue. I go to the "forgot password" link and add my email address to get the "password reset" email which I do get. When I click on the link in the email, it takes me to the page where I can then enter my new password and then click on the "reset Password" button. I then enter my new password but when I click on the "Reset Password" button I get the error "Unable to deliver email". This is where I'm stuck. I cannot reset the password because it won't go passed the error. I've attached an image of what I get. Thanks again for your help, it's appreciated.
添付されたスクリーンショット

すべての返信 (2)

more options

Hello sebastian13, I think it could possibly be a bug. You can try reporting the bug by going here, https://bugzilla.mozilla.org/home. Please tell me if that helped and, Stay Safe!

この投稿は Tommy により に変更されました

more options

Can you login to the Firefox account via this web page?