当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Messages open to blank page

  • 4 件の返信
  • 1 人がこの問題に困っています
  • 12 回表示
  • 最後の返信者: constructivista

constructivista
constructivista
more options

I have installed Thunderbird on a new 64-bit Windows 10 machine and migrated my profile from an old 64-bit Windows 7 computer. All of the folders and message headers appear normally, and TB downloads new message headers, but when I click on the messages, old or new, all I get is a completely blank page opening. The messages are intact on the IMAP servers, and I can see them in webmail, but they won't open in TB. I have tried repairing folders and reinstalling TB, but nothing seems to work. Thanks!

I have installed Thunderbird on a new 64-bit Windows 10 machine and migrated my profile from an old 64-bit Windows 7 computer. All of the folders and message headers appear normally, and TB downloads new message headers, but when I click on the messages, old or new, all I get is a completely blank page opening. The messages are intact on the IMAP servers, and I can see them in webmail, but they won't open in TB. I have tried repairing folders and reinstalling TB, but nothing seems to work. Thanks!

すべての返信 (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Does it look the same in safe mode?

https://support.mozilla.org/en-US/questions/1295211

constructivista
constructivista 質問者
more options

This is weird: It does work in safe mode, but I have no add ons or themes. What else is safe mode changing? Thanks!

sfhowes
sfhowes
  • Top 10 Contributor
more options

Safe mode applies the default layout:

https://support.mozilla.org/en-US/questions/1295211#answer-1333635

http://kb.mozillazine.org/Safe_mode

constructivista
constructivista 質問者
more options

Your instruction to revert to the default layout worked -- thank you! But it's kinda messed up that using a particular layout of icons -- which worked before -- would stop the program from performing its basic function, and require all this troubleshooting. Thanks again!