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Lost my all firefox data

  • 2 件の返信
  • 1 人がこの問題に困っています
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  • 最後の返信者: cor-el

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I had to format ( factory reset) my laptop. After installing mozilla, and sync my account is like new. All previous data i.e. Login, password, bookmarks, etc all are missing and i tried about:profiles method which is also not working. What should i do to recover my old data?

I had to format ( factory reset) my laptop. After installing mozilla, and sync my account is like new. All previous data i.e. Login, password, bookmarks, etc all are missing and i tried about:profiles method which is also not working. What should i do to recover my old data?

すべての返信 (2)

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Did you have other devices connected to Sync? If not, then the answer is no, as Sync is not a backup solution (at least not yet), it only synchronises the data between your devices.

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You didn't possibly reset the password of the Sync account as that will wipe all data on the Sync server ?