Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

Accessed irs.gov. No issues. I then accessed Where's My Refund section, answering IRS queries for identification purposes. When hitting the enter key, I received the Access Denied message on the attached PNG file.

Tried again just now and have received similar Access Denied messages about three or four times.

Thanks for any guidance.

Used MS Edge (after clearing history and cache, etc) with the same Denied Access message. It appears it may be an IRS issue, but I cannot locate any such message.

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

Thanks for the sites, FredMcd. I tried ipconfig/flushdns and it apparently worked for the EDGE browser as I was able to get the status. However Firefox is still unsuccessful, receiving the Access Denied message.

I'll peruse the other sites you mentioned for those issues which plague Firefox but other browsers are successful. Thanks again for your help. I'll advise tomorrow after I've reviewed the specific articles.

Today, 24 Feb, Tried suggestions detailed in Fred McD references with no success. At end of the trials I tried Edge again which had worked a day or two ago; and it now also receives an Access Denied message.

Bank has reported that the refund has arrived; so it's possible, I guess, that the IRS may deny access to refund status once such has been sent.

At any rate the denies access issue now appears moot, and I cannot say it's solved.

Thanks for your help.

I called for more help.

FredMcd - Now I cannot be sure I had closed and reopened Firefox and/or rebooted Windows as required after making some of the potential solutions referenced in your responses, so I'm going to go through the references you provided again. Thanks.

FredMcd I again went through the references you had provided and noted the following:

1) The issue [Access Denied to IRS' refund status tool] remained present even in Firefox Safe mode. 2) After going through the suggestions and exiting and opening Firefox the issue remained. 3) I again flushed DNS 4) Issue remained, so I refreshed Firefox.

I was successful in obtaining the IRS' Refund Status Data with Microsoft Edge twice and Firefox twice.

Thanks for your help.

I found by changing the Proxy Server Setting to "No Proxy", all started working well. Options/General/Network Settings.

Thanks, Elton Tom. I noted my proxy server setting was not "No Proxy," and have changed it to No Proxy. I'll check the IRS site again.