Can’t log in to the server
Cannot log in to server not receiving emails etc cannot accept password
Cannot log in to server not receiving emails etc cannot accept password
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In order for us to better investigate this issue, we'll need some more information.
Could you please do the following?
- Open the menu
> Help > Troubleshooting Information, then click Copy text to Clipboard.
- Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
- Open a reply to this post, and paste the link to your troubleshooting information you just copied.
Next, we'll need you to provide answers to the following questions:
- Does Thunderbird work in Safe Mode?
- Do you use anti-virus, VPN or firewall software? What is the supplier and version of each?
- What is the exact error message?