当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Thunderbird trash is corrupted; but the Help solution doesn't fit with Unified accounts

  • 2 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: bruce.jane.fraser

more options

I'm using Thunderbird 78.14.0 (32-bit). The delete button and key stopped working today. Have no idea why. This Help page gives the solution: https://support.mozilla.org/en-US/kb/cannot-delete-messages. Towards the end (for POP accounts) it says: "In the folder list, right-click on your account name and select 'New Folder' " But the problem is that with unified email accounts, the folder list doesn't show account names!

I'm using Thunderbird 78.14.0 (32-bit). The delete button and key stopped working today. Have no idea why. This Help page gives the solution: https://support.mozilla.org/en-US/kb/cannot-delete-messages. Towards the end (for POP accounts) it says: "In the folder list, right-click on your account name and select 'New Folder' " But the problem is that with unified email accounts, the folder list doesn't show account names!

選ばれた解決策

I found the answer in the Help article on "Global Inbox": http://kb.mozillazine.org/Global_Inbox. In the section titled "Change the destination Inbox" I simply reversed the instructions, so I chose "Inbox for this account." That immediately repaired the Trash folder. Slight complication: all 87 emails in the Trash folder went to the Inbox! Then I went back and reset the Global Inbox following the instructions normally this time. After restarting Thunderbird, the Inbox was back to normal; all those 87 deleted emails were gone.

この回答をすべて読む 👍 1

すべての返信 (2)

more options

What I mean is that there is a Global inbox. I don't see separate email accounts anywhere (well, other than in Settings).

more options

選ばれた解決策

I found the answer in the Help article on "Global Inbox": http://kb.mozillazine.org/Global_Inbox. In the section titled "Change the destination Inbox" I simply reversed the instructions, so I chose "Inbox for this account." That immediately repaired the Trash folder. Slight complication: all 87 emails in the Trash folder went to the Inbox! Then I went back and reset the Global Inbox following the instructions normally this time. After restarting Thunderbird, the Inbox was back to normal; all those 87 deleted emails were gone.