当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

password

  • 1 件の返信
  • 0 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Dropa

more options

HELP I've been without my email for 2 weeks. I have changed my password in firefox.com/settings/change password and it does not work when I sign in. It does not change the password that is in the "about log ins." and I can't change the password there nor the login page. It uses the old password when I login. I have received an email from firefox to my secondary acct. that the password has been changed ( I don't know if this is important). the email I am trying to access is sales@gclenterprises.com. The secondary account (cpagcl@gclenterprises.com) works fine!

HELP I've been without my email for 2 weeks. I have changed my password in firefox.com/settings/change password and it does not work when I sign in. It does not change the password that is in the "about log ins." and I can't change the password there nor the login page. It uses the old password when I login. I have received an email from firefox to my secondary acct. that the password has been changed ( I don't know if this is important). the email I am trying to access is sales@gclenterprises.com. The secondary account (cpagcl@gclenterprises.com) works fine!

すべての返信 (1)

more options

Password reset only work with the Primary email account to verify and reset the password. If you no longer have access the the Primary email account in question you can't change the password. How do you mean you have to use old password? If the Primary email can't verify the change the password will not change.

https://support.mozilla.org/en-US/kb/change-your-firefox-accounts-password https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys https://support.mozilla.org/en-US/questions/1302998