当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Error With Account -- Password Sending Did Not Succeed, Login Failed

  • 3 件の返信
  • 0 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: chazz_TSC

amachi
amachi
more options

As of yesterday afternoon, I cannot open my email on Thunderbird. I am given this error message:

"Sending of password for user ________________ did not succeed. Mail server mail.twc.com responded: invalid user name or password."

I have not changed my password, and after running through a couple different options with Spectrum over the phone, I still cannot access my email. I keep getting booted back to the pop-up message that gives me 3 options, "Enter New Password," "Cancel," and "Retry." Clicking retry or entering my password again opens the same error message above. What is going on?

As of yesterday afternoon, I cannot open my email on Thunderbird. I am given this error message: "Sending of password for user ________________ did not succeed. Mail server mail.twc.com responded: invalid user name or password." I have not changed my password, and after running through a couple different options with Spectrum over the phone, I still cannot access my email. I keep getting booted back to the pop-up message that gives me 3 options, "Enter New Password," "Cancel," and "Retry." Clicking retry or entering my password again opens the same error message above. What is going on?

すべての返信 (3)

Stans
Stans
more options

Does that same password sign you in to Spectrum webmail?

amachi
amachi 質問者
more options

Yes, I believe it is. I have tried signing on the spectrum login portal here: https://webmail.spectrum.net/mail/auth but it also does not work.

chazz_TSC
chazz_TSC
more options

That would suggest strongly that your password has been changed. I'd contact Spectrum again and go through their steps to reset the password over the phone, as you don't have mail access.