当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Can't sign in on new PC, can't change password

  • 1 件の返信
  • 2 人がこの問題に困っています
  • 25 回表示
  • 最後の返信者: Dropa

Bab
Bab
more options

I keep trying to sign in on my new Win 10 laptop. I have been double-checking my email and password each time; I am 100% certain they are correct, as I receive an account authorization email each time I try; when it's obviously incorrect, it does not send this email.

When I enter the code I am given, I am told my password is incorrect. Okay, no problem, I still have my old device where I'm still signed in. I tried to change the password -- old password is incorrect?!

I have had the same password for much longer than what is likely recommended for security reasons. I *know* what it is and yet I'm still being told it's incorrect.

Please help me. I can't work on my projects without my browser set up properly on my new PC. It's absurd that I can't even change it on my old PC.

I keep trying to sign in on my new Win 10 laptop. I have been double-checking my email and password each time; I am 100% certain they are correct, as I receive an account authorization email each time I try; when it's obviously incorrect, it does not send this email. When I enter the code I am given, I am told my password is incorrect. Okay, no problem, I still have my old device where I'm still signed in. I tried to change the password -- old password is incorrect?! I have had the same password for much longer than what is likely recommended for security reasons. I *know* what it is and yet I'm still being told it's incorrect. Please help me. I can't work on my projects without my browser set up properly on my new PC. It's absurd that I can't even change it on my old PC.

すべての返信 (1)

Dropa
Dropa
more options

At this point if you can't reset or change the password then it's the wrong password. You choices are email reset or QR code to reset the login and if these choices are not working there is nothing more that anyone here can do. Lost password access isn't something Firefox forum end user help can fix unfortunately.