当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Controlling camera in Firefox

  • 4 件の返信
  • 1 人がこの問題に困っています
  • 50 回表示
  • 最後の返信者: pete103

more options

Hi there,

I have a laptop running Windows 10, plus the latest version of Firefox. The laptop has a built-in webcam. I have also connected an external webcam via USB. This second camera is better quality and preferred, I visit a web site. When I first activate the camera, I am presented with a dropdown of available cameras. The USB camera appears in the list. All is fine. I instruct Firefox to "allow" this camera to be used. (first image) However, after a short time, less than a second, the same dialog is shown again, this time without the USB camera. (second image) There have been no actual hardware changes. I can then click "allow" again and the *integrated* camera works, i.e. not the desired camera. So, two questions, really. First, what just happened? Did Firefox try to control the USB camera, find that it couldn't, and redisplay the dialog showing only the "controllable" option? Second, my desired endpoint here is for the web site to use the USB camera. How do I achieve this? I can easily do this with Chrome but I like Firefox. TIA.

Hi there, I have a laptop running Windows 10, plus the latest version of Firefox. The laptop has a built-in webcam. I have also connected an external webcam via USB. This second camera is better quality and preferred, I visit a web site. When I first activate the camera, I am presented with a dropdown of available cameras. The USB camera appears in the list. All is fine. I instruct Firefox to "allow" this camera to be used. (first image) However, after a short time, less than a second, the same dialog is shown again, this time without the USB camera. (second image) There have been no actual hardware changes. I can then click "allow" again and the *integrated* camera works, i.e. not the desired camera. So, two questions, really. First, what just happened? Did Firefox try to control the USB camera, find that it couldn't, and redisplay the dialog showing only the "controllable" option? Second, my desired endpoint here is for the web site to use the USB camera. How do I achieve this? I can easily do this with Chrome but I like Firefox. TIA.
添付されたスクリーンショット

この投稿は pete103 により に変更されました

すべての返信 (4)

more options

I have what might be a partial fix for this. It feels like a bug in Firefox.

1. In Windows 10 Device Manager, I disabled the integrated webcam. 2. I had to reboot the computer. The integrated web cam was not visible following the reboot, as expected. 3. I launched the web site in Firefox and the USB camera was now at the top of the list. I allowed the dialog and the camera worked on the site. 4. I closed down the browser, 5. I re-enabled the integrated webcam. No reboot required. 6. I re-opened the browser. "Integrated webcam" appeared in thew list again, but in second place rather than top. 7. Regardless of which camera I chose, Firefox used the USB camera.

The end result is what I wanted, but I can't help but feel I'm going about this the wrong way. I would still like to know how Firefox works. It does not feel like a fix because Firefox should be able to use *any* camera.

この投稿は pete103 により に変更されました

more options

Dropa said

You need to check what driver your using for camera and how Windows control mic/webcam controls. The O/S controls what other software uses the mic/webcam - so check your settings and drivers.

In terms of permissions, Firefox was granted access to everything. I appear to have been able to work around the problem, however, by disabling, then re-enabling, the integrated webcam. See my other response. But what I did feels like a bug in Firefox.

more options

posted by mistake.

この投稿は pete103 により に変更されました

more options

pete103 said

Dropa said

Make sure your installing the correct Webcam drivers and O/S verifies the correct drivers. And I think Windows should have test for the WebCam as well. Otherwise you need to check with the webcam driver support sites as to why it's not working in Firefox since Firefox isn't the manufacture of the webcam.

The drivers were downloaded yesterday. In any case, the USB webcam works with the the Windows 10 Camera application, with Zoom, with Chrome and with WhatsApp. Suggesting it is a problem with drivers is, I'm afraid, a complete red herring. If it were a problem with drivers, the camera would not work in any application. But it works in every application except Firefox. The problem therefore lies with Firefox, not with the camera.