当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

unable to use Thunderbird to receive or send email since updating my password with my ISP

more options

I have read many of the help articles on setting up Thunderbird. I followed steps to set up a Primary password, but this did not help me reset my ISP's new passwords. I tried renaming the files in my profile folder: cert9.db, key4.db, and logins.json but it did not help so I renamed the new files and restored the originals. I removed the saved passwords because it had no option to edit (edit was grayed out). I removed the Primary password, hoping that it would prompt me to enter my new password. My ISP advised that I should use the Connection Security of "None" and Authentication method of "Password, transmitted insecurely". These settings are in my Thunderbird profile for pop3 and smtp. I have Thunderbird Beta 122.0b1 on my Windows 10 computer.

Is there any way to get Thunderbird to prompt me for a pop3 and smtp password, now that I have removed the Saved passwords?
Do I have to uninstall Thunderbird? We've used it for about 10 years and had been happy with it.

Can I get a live person to help me? Since I am not able to use Thunderbird to receive or send emails, I will be responding from gmail (which had zero issues using the updated passwords). We just prefer Thunderbird on our farm office computer.

I have read many of the help articles on setting up Thunderbird. I followed steps to set up a Primary password, but this did not help me reset my ISP's new passwords. I tried renaming the files in my profile folder: cert9.db, key4.db, and logins.json but it did not help so I renamed the new files and restored the originals. I removed the saved passwords because it had no option to edit (edit was grayed out). I removed the Primary password, hoping that it would prompt me to enter my new password. My ISP advised that I should use the Connection Security of "None" and Authentication method of "Password, transmitted insecurely". These settings are in my Thunderbird profile for pop3 and smtp. I have Thunderbird Beta 122.0b1 on my Windows 10 computer. Is there any way to get Thunderbird to prompt me for a pop3 and smtp password, now that I have removed the Saved passwords? Do I have to uninstall Thunderbird? We've used it for about 10 years and had been happy with it. Can I get a live person to help me? Since I am not able to use Thunderbird to receive or send emails, I will be responding from gmail (which had zero issues using the updated passwords). We just prefer Thunderbird on our farm office computer.

すべての返信 (3)

more options

Hi, To change your password, please see this article https://support.mozilla.org/en-US/questions/1229270

この投稿は Bogomil Shopov - Бого により に変更されました

more options

your link returned a "Page not found" error

more options

I will cite it here, then:


Options-Security-Passwords-Saved Passwords Click Show Passwords Right click password and select Edit

The challenge dialog should have a choice to re-enter the new password also.