当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox Crashes 100% of the time when trying to open a file

  • 2 件の返信
  • 0 人がこの問題に困っています
  • 39 回表示
  • 最後の返信者: zeroknight

deanfmail
deanfmail
more options

Firefox keeps crashing whenever i open a file (i.e. Cpanel) etc. I can open web links etc fine.

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0000000000000000

Not having this problem in either Edge or Chrome.

Was working fine for months until today.

Have tried new profile and refreshing windows / rebooting etc - no joy.

Any ideas?

Cheers, Dean.

Firefox keeps crashing whenever i open a file (i.e. Cpanel) etc. I can open web links etc fine. Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0000000000000000 Not having this problem in either Edge or Chrome. Was working fine for months until today. Have tried new profile and refreshing windows / rebooting etc - no joy. Any ideas? Cheers, Dean.

すべての返信 (2)

deanfmail
deanfmail 質問者
more options

So it's whenever it's trying to open a file locally for uploading etc from within Firefox.

Not got the problem in Edge or Chrome.

Really annoying!

zeroknight
zeroknight
more options

Does it crash before or after the file dialog appears?

Do you happen to use the Windows On-Screen Keyboard (OSK)?

Go to about:crashes in the address bar, submit any recent pending crash reports related to the issue and share the report IDs here.