当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

Missing Thunderbird profile after update to snap Ubuntu 24.04.1

  • 2 件の返信
  • 0 人がこの問題に困っています
  • 最後の返信者: Matt

more options

I recently updated to Ubuntu 24.04.01 and Thunderbird went from a debian version to being a snap version (128.2.3esr). Something clearly went wrong and Thunderbird was not added back to my dash (desktop), so I had to add it back in from apps. When I open Thunderbird it can't find any data and expects me to add all my email accounts from scratch. I tried renaming the profile directory and copied the old (non-snap) profile in it's place, but to no avail. It still acts as a "clean install". Can anyone give me an idea how I might fix it and restore my old mail accounts, please?

I recently updated to Ubuntu 24.04.01 and Thunderbird went from a debian version to being a snap version (128.2.3esr). Something clearly went wrong and Thunderbird was not added back to my dash (desktop), so I had to add it back in from apps. When I open Thunderbird it can't find any data and expects me to add all my email accounts from scratch. I tried renaming the profile directory and copied the old (non-snap) profile in it's place, but to no avail. It still acts as a "clean install". Can anyone give me an idea how I might fix it and restore my old mail accounts, please?

この投稿は tomfilery により に変更されました

すべての返信 (2)

more options

Ok, so I've now managed to sort it out. Thanks for all the help - well, actually none!

I had tried simply copying my original profile contents to the new profile (for the snap version of Thunderbird), but this didn't work at all. Nor did using "import profile" in the "tools" section of Thunderbird.

What did finally work was that I created a new profile in the snap version and then copied the contents of my original (non-snap) profile into the new profile, telling it to "merge" the contents of all directories.

Once that had completed, I restarted Thunderbird and it restored all my messages, etc.

Posted in case it is of help to anyone else.

役に立ちましたか?

more options

That is the joys of using snaps for application managment.https://snapcraft.io/docs/security-sandboxing

役に立ちましたか?

質問する

投稿に返信するには あなたのアカウントにログイン する必要があります。まだアカウントをお持ちでなければ、新しい質問を開始 してください。