当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

corrupt malware attachment still present - remove?

  • 2 件の返信
  • 0 人がこの問題に困っています
  • 最後の返信者: linusr

more options

Hello: t-bird 128.3.0 esr 64bit. W11pro laptop (dell). MalwareBytes Team up & running & up to date, many yrs. Problem: an attachment, which I tried to completely remove, keeps "coming back" in emails, in a specific inbox (only 1 inbox, of 1 acct). Other t-bird mail accts do NOT have this issue. -The "coming back" means that I delete the attachment and empty the t-bird trash. The attachment then plants itself in another email. -Once planted in an email, it appears the attachment completely erases the body of the text of the body of the email. -The attachment, when opened, is an image of a family. That is it. It is not of any family we know. It is always the same family. -I "found" the attachment (using a search program) by name, "img_2068.jpg" . Deleted what I thought were all occurrences of this file on the laptop, which were only 2 files, both in temp folders. I deleted all temp files from the laptop, emptying the w11 trash & also running w11 file deletion apps. Malwarebytes has never detected this corrupt image file. -After making all those deletions, I ran the search and the search prog did not detect the file. But I reopened t-bird and the corrupt attachment has attached itself to another email, and the same behavior recurs (I delete attachment, corrupt attachment attaches itself to another email).

-Also please note, the emails that had the corrupt attachment attached (have been previously not having any attachments), do exist on the mail server (imap), where you can see the the message body/text. And again, once the corrupt attachment infects an email, in t-bird, that email's body/text goes blank, there is no longer any message to be seen. There is just the attachment notice at the bottom of the email border, to be clicked on to open.

Is the only solution to completely back up all the t-bird accts (address books, sent, drafts, etc.) and reinstall t-bird program (and/or profiles) ? Or, would an "easier" way work (or has worked), like simply deleting the inbox of the "infected" account? I would then download the uncorrupted emails from the imap server in a new inbox. But I don't know where to find this corrupt file, there is apparently no "attachments" folder for t-bird. And again, searching by corrupted attachment file name, and removing it as above, has apparently NOT removed all instances. I don't know how else to find it.

Please advise. Thank you.

Hello: t-bird 128.3.0 esr 64bit. W11pro laptop (dell). MalwareBytes Team up & running & up to date, many yrs. Problem: an attachment, which I tried to completely remove, keeps "coming back" in emails, in a specific inbox (only 1 inbox, of 1 acct). Other t-bird mail accts do NOT have this issue. -The "coming back" means that I delete the attachment and empty the t-bird trash. The attachment then plants itself in another email. -Once planted in an email, it appears the attachment completely erases the body of the text of the body of the email. -The attachment, when opened, is an image of a family. That is it. It is not of any family we know. It is always the same family. -I "found" the attachment (using a search program) by name, "img_2068.jpg" . Deleted what I thought were all occurrences of this file on the laptop, which were only 2 files, both in temp folders. I deleted all temp files from the laptop, emptying the w11 trash & also running w11 file deletion apps. Malwarebytes has never detected this corrupt image file. -After making all those deletions, I ran the search and the search prog did not detect the file. But I reopened t-bird and the corrupt attachment has attached itself to another email, and the same behavior recurs (I delete attachment, corrupt attachment attaches itself to another email). -Also please note, the emails that had the corrupt attachment attached (have been previously not having any attachments), do exist on the mail server (imap), where you can see the the message body/text. And again, once the corrupt attachment infects an email, in t-bird, that email's body/text goes blank, there is no longer any message to be seen. There is just the attachment notice at the bottom of the email border, to be clicked on to open. Is the only solution to completely back up all the t-bird accts (address books, sent, drafts, etc.) and reinstall t-bird program (and/or profiles) ? Or, would an "easier" way work (or has worked), like simply deleting the inbox of the "infected" account? I would then download the uncorrupted emails from the imap server in a new inbox. But I don't know where to find this corrupt file, there is apparently no "attachments" folder for t-bird. And again, searching by corrupted attachment file name, and removing it as above, has apparently NOT removed all instances. I don't know how else to find it. Please advise. Thank you.

選ばれた解決策

Thanks! I didn't see your reply, but that's close to what I did a few hrs later. I r-mouse clicked to get inbox props, and clicked on "repair folder" button. The problem corrupt jpg attachment then disappeared, & so far has not returned!

Very odd overall. Agent Ransack had not found the file (2 tries) after I removed all .temp folders, but "inbox" still showed the .jpg file (7.1 MB), and it kept inserting itself into another email if I tried to delete it (as was displayed on inbox). But restating , once t-bird repaired the inbox, the bad file seems to be finally gone, not appearing in inbox msgs at all.

この回答をすべて読む 👍 0

すべての返信 (2)

more options

Try to rebuild the index file of the troubled folder(s).

Right-click the folder - Properties - Repair Folder

役に立ちましたか?

more options

選ばれた解決策

Thanks! I didn't see your reply, but that's close to what I did a few hrs later. I r-mouse clicked to get inbox props, and clicked on "repair folder" button. The problem corrupt jpg attachment then disappeared, & so far has not returned!

Very odd overall. Agent Ransack had not found the file (2 tries) after I removed all .temp folders, but "inbox" still showed the .jpg file (7.1 MB), and it kept inserting itself into another email if I tried to delete it (as was displayed on inbox). But restating , once t-bird repaired the inbox, the bad file seems to be finally gone, not appearing in inbox msgs at all.

役に立ちましたか?

質問する

投稿に返信するには あなたのアカウントにログイン する必要があります。まだアカウントをお持ちでなければ、新しい質問を開始 してください。