当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

Choppy response times with Thunderbird

  • 8 件の返信
  • 0 人がこの問題に困っています
  • 最後の返信者: Ian Lauder

more options

I've been using Thunderbird for many years, and its up to date. I've had more and more problems with choppy response times lately. It "freezes" for short periods where the interface stops responding for half a minute, or a minute or so before I can do anything. It always comes back (never crashes, shuts down). Today was some of the worst where it was minutes before I could start using it.

My junk and trash folders are empty, and I've done a compression and run the cleanup operation on a bunch of folders. My Inbox is empty. I only have 2 pop accounts. Its not when its retrieving or sending email though.

I've been using Thunderbird for many years, and its up to date. I've had more and more problems with choppy response times lately. It "freezes" for short periods where the interface stops responding for half a minute, or a minute or so before I can do anything. It always comes back (never crashes, shuts down). Today was some of the worst where it was minutes before I could start using it. My junk and trash folders are empty, and I've done a compression and run the cleanup operation on a bunch of folders. My Inbox is empty. I only have 2 pop accounts. Its not when its retrieving or sending email though.

選ばれた解決策

It is recommended to create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

I've been traveling last couple days and its been working fine, first time in a long time. And the only difference is my Surface laptop is undocked from the docking station.

I doubt it has got anything to do with your laptop being undocked from the docking station.

この回答をすべて読む 👍 0

すべての返信 (8)

more options

If you're running Windows, you could launch the OS in safe Mode to see if it works as it used to. If it does, it would be more likely to be a conflict between TB and something running in the background.

Then, turn programs on one by one if it works fine to see where the conflict is.

There's another user who has just posted that the problem he posted about on 16/12 has suddenly resolved itself with no input from themselves.

役に立ちましたか?

more options

What is your anti-virus software?

役に立ちましたか?

more options

Norton 360. Funny thing is since I posted it when I had the worst of the glitches I've been traveling last couple days and its been working fine, first time in a long time. And the only difference is my Surface laptop is undocked from the docking station. So things like just using a bluetooth mouse/keyboard, not using an external monitor and not having the external backup drive connected, and using Private WIFI vs the home network are all that is different. And Norton 360 is still running. I'll see if it returns to the glitchy hangups when I get home and plug it in, then try to work on what might be triggering it.

役に立ちましたか?

more options

fwiw several users of Norton have posted lately with problems.

役に立ちましたか?

more options

選ばれた解決策

It is recommended to create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

I've been traveling last couple days and its been working fine, first time in a long time. And the only difference is my Surface laptop is undocked from the docking station.

I doubt it has got anything to do with your laptop being undocked from the docking station.

役に立ちましたか?

more options

Thanks, I'll give that a try and post the results.

役に立ちましたか?

more options

It could be related to when I have my Surface plugged into the docking station now that I added an exception in Norton 360 for the Thunderbird data folder, I noticed a setting in Norton 360.

"Scan Auto-Run Items when External Media is attached" which is turned on by default.

When my Surface is plugged into the docking station, it has an external backup drive connected to it which I assume would trigger the external media is attached. I'll know for certain next week when I can test it. But for now on the 3rd day undocked and Thunderbird is working just fine without any hangups.

役に立ちましたか?

more options

Now that I'm back and docked again, after adding the Thunderbird data folder as an exception in Norton it is running without any hangups.

役に立ちましたか?

質問する

投稿に返信するには あなたのアカウントにログイン する必要があります。まだアカウントをお持ちでなければ、新しい質問を開始 してください。