This is an older post, but since no one has responded and there are still people having the problem, here are some thoughts: The RealPlayer support site article entitled: '''Download This Video option does not appear'''<br /> https://real.custhelp.com/app/answers/detail/a_id/8883/related/1 <br /><br /> (which the original poster has copied into the troubleshooting report) apparently was of no help. <br /><br /> While Firefox can be extensively customized by each user, sometimes a lot of customization to a standard installation creates conflicts between things. For instance, themes, add-ons, and plug-ins can sometimes conflict with each other and produce undesirable results, so: <br /><br /> *Try disabling all your your themes, add-ons and plug-ins that are not RealPlayer specific to see if that solves the problem. Or better yet, try creating a new profile (see the help article [[Managing Profiles]]) and use the new vanilla profile to test RealPlayer. If doing this gets RealPlayer to work with Firefox, then one of your themes, add-ons or plug-ins (or a combination of two or more of them) are conflicting with the RealPlayer functionality. <br /><br />I have a separate profile I use just for such an issue with a particular add-on. I only use that profile when I want to use the add-on, otherwise I use a different profile. *If you can use RealPlayer in Firefox successfully with a new (unenhanced) profile, or in your standard profile with all themes, add-ons and plug-ins disabled, then try enabling them, one a a time, and restarting the browser after each to test each one sequentially. You should be able to narrow down which one or combination is causing the problem that way. *If you cannot use RealPlayer in Firefox with a new and unenhanced profile, or with all themes, add-ons and plug-ins disabled, then the issue may be that the RealPlayer product simply does not function as intended. The fact that RealPlayer support has a support page dedicated to the problem seems to indicate the problem is on their end, rather than with Firefox. <br /><br />In fairness to RealPlayer, cross-browser compatibility with a complex product like RealPlayer made of opaque proprietary code is extremely difficult to maintain, so it is not surprising there are so many people having issues with its functionality.