当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Trouble updating from Firefox 3.0.12 to Firefox 3.6

  • 3 件の返信
  • 3 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: AmandaFuller

AmandaFuller
AmandaFuller
more options

I am having trouble upgrading my Firefox application from 3.0.12 to 3.6. I have downloaded 3.6 and when I drag the icon into my applications folder it asks if I would like to replace the current version. I click replace and then a message comes up saying I have insufficient privileges so it cannot be replaced.

I don't know how I could have insufficient privileges as I am the admin on my computer and the only one who uses it.

How do I gain sufficient privileges or how can I get around this problem?

I am having trouble upgrading my Firefox application from 3.0.12 to 3.6. I have downloaded 3.6 and when I drag the icon into my applications folder it asks if I would like to replace the current version. I click replace and then a message comes up saying I have insufficient privileges so it cannot be replaced. I don't know how I could have insufficient privileges as I am the admin on my computer and the only one who uses it. How do I gain sufficient privileges or how can I get around this problem?

すべての返信 (3)

James
James
  • Top 25 Contributor
  • Moderator
more options

To be sure you are installing Firefox correctly.

How to download and install Firefox on Mac and http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X

AmandaFuller
AmandaFuller 質問者
more options

Thanks James for your reply, but I am installing it according to those directions, but it is still saying "The operation cannot be completed because you do not have sufficient privileges for some of the items" so I can't even get past the point of dragging the icon onto my hardrive.

I am getting very frustrated as many of the websites I use on a daily basis for my work are now not working properly as I need to upgrade Firefox.

Someone please help!

AmandaFuller
AmandaFuller 質問者
more options

Well I have the answer! You click on the current version of Firefox you have in your Applications folder and send it to trash. Don't worry all your settings and bookmarks are saved elsewhere on your computer and will not be deleted. I know this for sure as I tried it. Then download the latest version of Firefox and install as directed. It works - no settings or book marks were lost and the version is updated!

I'm so relieved!