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my norton doesn´t work on fire fox 4 i gues why did it on firefox 3.6 work and not at the new version

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  • 16 人がこの問題に困っています
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  • 最後の返信者: TonyE

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the toolbar of norton and the internet security doesn´t work with firefox 4 so if it wil not be fixed or if a can´t get any help¨i just use firefox 3.6 or i use internet explorer

the toolbar of norton and the internet security doesn´t work with firefox 4 so if it wil not be fixed or if a can´t get any help¨i just use firefox 3.6 or i use internet explorer

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Symantec need to update their Firefox add-ons so that they are compatible with Firefox 4. They have indicated that for Norton 360 they plan to release an update to Norton 360 to support Firefox 4 in early May - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US

Pending the update by Symantec, if you want to use the Norton add-ons you will need to downgrade to Firefox 3.6.

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.

You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.

To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

What problems are you having with Firefox 4?