当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I continually get the Update message and when I click it runs and never completes update. This has happened everytime I log in.

  • 1 件の返信
  • 3 人がこの問題に困っています
  • 3 回表示
  • 最後の返信者: cor-el

more options

Whenever I log in on my computer, I get a Firefox Update message and when I click on it it continually runs for hours and never completes the update.

Whenever I log in on my computer, I get a Firefox Update message and when I click on it it continually runs for hours and never completes the update.

すべての返信 (1)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.