We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

After going away with the upgrade to version 7 Firefox is once again crashing when attempting to open PDF

  • 7 件の返信
  • 2 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: AliceWyman

more options

Clicking on a link that's a PDF is almost certain to cause Firefox to crash.

Clicking on a link that's a PDF is almost certain to cause Firefox to crash.

選ばれた解決策

(from "More system details ...")

Crash ID
498fd04d-a7c2-4d79-9147-b9a0e2111014

https://crash-stats.mozilla.com/report/index/498fd04d-a7c2-4d79-9147-b9a0e2111014

ID: 498fd04d-a7c2-4d79-9147-b9a0e2111014
Signature: JS_GetGlobalObject

Related bug:

Bug 680274 - Firefox Crash [@ JS_GetGlobalObject  with Norton Toolbar / coFFPlgn.dll]

Try updating your Norton security software or else disable the Norton Toolbar in your Firefox Add-ons -> Extensions list. For help disabling extensions, see Disable or remove Add-ons under "How to disable extensions ..."

この回答をすべて読む 👍 0

すべての返信 (7)

more options

Please provide a crash id or stacktrace -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

What PDF Reader and version are you running?

more options

選ばれた解決策

(from "More system details ...")

Crash ID
498fd04d-a7c2-4d79-9147-b9a0e2111014

https://crash-stats.mozilla.com/report/index/498fd04d-a7c2-4d79-9147-b9a0e2111014

ID: 498fd04d-a7c2-4d79-9147-b9a0e2111014
Signature: JS_GetGlobalObject

Related bug:

Bug 680274 - Firefox Crash [@ JS_GetGlobalObject  with Norton Toolbar / coFFPlgn.dll]

Try updating your Norton security software or else disable the Norton Toolbar in your Firefox Add-ons -> Extensions list. For help disabling extensions, see Disable or remove Add-ons under "How to disable extensions ..."

more options

I entered one with the my question but I certainly can get more. PDF reader is Adobe Reader v 10.1.1 I'll try the Norton Toolbar disable and see how that works before submitting a bunch of crash reports.

Thanks.

more options

I've disabled Norton Toolbar 2011.7.2.3 and will see how it goes.

Thanks.

more options

You're welcome.

Have the crashes stopped?

more options

Crashes appear to have gone away with Norton disabled. Much better! Thanks again.

more options

Good to hear.

I found this on Norton's forum, in case you want to get the Norton Toolbar working in Firefox 7:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-7-0-Compatibility-Patch-is-now-available/td-p/547384