We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Downloads does not work. Not to be found anywhere.

  • 4 件の返信
  • 4 人がこの問題に困っています
  • 2 回表示
  • 最後の返信者: carrieinholland

more options

When I click on attachments in email (Yahoo), a Norton window appears, tells me there is no virus detected. I click on the yellow Download button and nothing happens. I have searched for the documents in the Download folder, in my Documents folder, by file name on my iMac. They aren't anywhere. I tried changing location to another folder for downloads - they don't show up there either.

When I click on attachments in email (Yahoo), a Norton window appears, tells me there is no virus detected. I click on the yellow Download button and nothing happens. I have searched for the documents in the Download folder, in my Documents folder, by file name on my iMac. They aren't anywhere. I tried changing location to another folder for downloads - they don't show up there either.

すべての返信 (4)

more options

Press on Ctrl+J i you will find over there your last downloads. Just Right click on the downloaded file and "Open Containing Folder"

more options

Sadly, it did not solve the problem. The download window opened, but it is empty. None of the documents I have tried to download appear in the window.

more options

You can check:

Does it help if you disable the scanning in Norton temporarily as a test?

more options

It turns out my difficulty is caused by Yahoo Mail, not by Firefox at all. :-( Sorry to bother you. I had no way to know where the problem was until my kind and helpful friend identified where the problem was. (Yahoo says they know about it and are working on it). Thank you for helping.