当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I have version 7.0 of Firefox, and repeatedly when I click on downloading an update, nothing happens.

  • 2 件の返信
  • 2 人がこの問題に困っています
  • 3 回表示
  • 最後の返信者: gfjordan

more options

Firefox reminds me to update but when I click on the button to activate the update the progress bar looks as if it is working on it. However, even after five minutes nothing has happened.

Firefox reminds me to update but when I click on the button to activate the update the progress bar looks as if it is working on it. However, even after five minutes nothing has happened.

選ばれた解決策

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

この回答をすべて読む 👍 0

すべての返信 (2)

more options

選ばれた解決策

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

more options

Thanks for your assistance. I downloaded the updated version (7.0.1 dmg) as instructed, but I cannot delete the original. When I attempt to put the icon square in the trash or delete it, a message tells me it is in use. However, Firefox has been removed from the Applications folder and no window is open. As far as Permissions are concerned, the Info box tells me I can "read only." Whether that is relevant or not is beyond me, especially since I am the sole user of the Mac Post Script After traveling a lot of back roads, I did manage to erase the previous version of Firefox and install the updated version. Although I couldn't duplicate the journey or advise anyone on how I did it, the system is now working fine. Thanks again.

この投稿は gfjordan により に変更されました