We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes

  • 1 件の返信
  • 2 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Swarnava Sengupta

twilhelm
twilhelm
more options

running windows xp,

upgraded to latest version of firefox - crashes instantly,

crashes instantly when launching in safe mode (holding shift key at start)

uninstalled and reinstalled - crashes instantly,

created new profile - crashes instantly,

looking for link to previous version

I'm not trying to be cryptic with the troubleshooting shorthand here; I'm just trying to be concise with the facts.

running windows xp, upgraded to latest version of firefox - crashes instantly, crashes instantly when launching in safe mode (holding shift key at start) uninstalled and reinstalled - crashes instantly, created new profile - crashes instantly, looking for link to previous version I'm not trying to be cryptic with the troubleshooting shorthand here; I'm just trying to be concise with the facts.

この投稿は twilhelm により に変更されました

選ばれた解決策

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

この回答をすべて読む 👍 0

すべての返信 (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

選ばれた解決策

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: