当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes on startup - just after installing latest version 11/10/11

  • 1 件の返信
  • 5 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Swarnava Sengupta

Jerry
Jerry
more options

running version of firefox just offered today (nov, 10) Firefox crashes now without even opening. I checked box to send crash report to mozilla. system: windows vista I did system restore to previous date. didn't help. I thought this would revert firefox to previous version, apparently did not succeed. ??? How can I change firefox to my previous version? I can't even see what version I now have as I can't get firefox to open.

Thank you.

running version of firefox just offered today (nov, 10) Firefox crashes now without even opening. I checked box to send crash report to mozilla. system: windows vista I did system restore to previous date. didn't help. I thought this would revert firefox to previous version, apparently did not succeed. ??? How can I change firefox to my previous version? I can't even see what version I now have as I can't get firefox to open. Thank you.

すべての返信 (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: